Social media marketing is one of the most efficient ways to connect with customers and promote your business. However, a few mistakes that companies often make can ruin their reputation and cost them customers.
Check out the social media marketing mistakes we’ve listed below that you should avoid starting today.
1. Inability to Responding to Customer DMs Instantly
One of the most familiar social media marketing mistakes businesses make is failing to respond to customer DMs promptly. Customers expect brands to respond to their questions and concerns quickly, and if they don’t receive a response within 24 hours, they’re likely to take their business elsewhere.
Customers won’t tolerate being on hold for days or even hours in today’s fast-paced world. If you want to keep your customers happy, make sure you have someone monitoring your DMs around the clock.
2. Forgetful in Acknowledging Story Mentions
With Stories, businesses can connect with their customers and followers much more personally, but only if they take the time to respond to mentions. Too often, enterprises post a story and never check to see if anyone has mentioned them or left a comment. This makes it sound like they ignore their customers or followers, and it’s a sure way to turn individuals off.
If you’re using Stories as part of your social media marketing strategy, be sure to take the time to respond to any mentions or comments. It doesn’t have to be anything formal, just a simple acknowledgement that you saw the mention and appreciate it. This will go a profound way in developing solid relationships with your customers and followers.
3. Tardiness in Responding to Comments
When clients take the time to reach out, they’re allowing you to build a relationship and show that you care about their experience. Ignoring comments sends the message that you’re not interested in what your customers have to say, and it can damage your reputation.
If you’re hesitant about how to respond to a particular comment, plenty of resources and tools are available to help you. There’s no excuse for ignoring your customers on social media.
4. Lack of Consistency in Posting Content
One of the biggest social media marketing mistakes businesses can make is posting inconsistently. Not only does it represent your brand look disorganised and unprofessional, but it can also lead to decreased engagement and fewer followers. To avoid this mistake, plan out your content and create a posting schedule that you can stick to.
If you strive to keep up with your schedule, consider hiring a social media manager to take over the day-to-day management of your accounts. By creating a well-organised social media strategy with the help of a digital marketing agency, you can ensure that your brand remains consistent and cohesive across all platforms.
5. Unpreparedness with a Digital Marketing Strategy
Lack of strategy is one of businesses’ most common social media marketing mistakes. Without a plan, getting caught up in the day-to-day and losing sight of your goals is easy. An excellent social media strategy will help you focus on the right platforms, create content that resonates with your audience, and measure your results to adjust your approach.
Without a solid plan, you’re likely to waste time and effort on activities that don’t drive actual business results.
6. Neglectful to Analytics
It’s more potent than ever for businesses to have an online presence. However, simply posting substance is not adequate to ensure success. Companies must pay close attention to their analytics to determine what content is resonating with their audience and what isn’t. Failing to do this can arise in wasted time and resources spent on content that isn’t effective.
Additionally, companies should avoid making assumptions about their audience. Just because a piece of content performs well with one group doesn’t mean it will perform well with others. It’s a must to segment your audience and tailor your content accordingly.
Are you making any of these social media marketing mistakes? If so, it’s time to stop. These mistakes cost your business money and potential customers; following these tips ensures your social media marketing attempts are successful and help you reach your business goals.
Luckily, we can help. Our team of experts from Impact Digital can create a social media strategy to help you reach your target audience and generate leads. We are a digital marketing agency in Chichester to support businesses with their digital advertising. Contact us today to get started!